Thank you for shopping with Skinmart BD. We are committed to delivering authentic, quality products and to keeping our return, replacement and refund process simple and transparent. The terms below apply to all returns, replacements and refunds.
1. Free Return at Your Doorstep
Check your parcel in front of the delivery rider before you pay. If you don’t like the product for any reason, hand it back to the rider. You pay nothing — no product price and no delivery charge.
2. Claim Window After Delivery
If you find a problem after accepting the parcel, contact us within 12 hours of receiving it. Claims made after this time are generally not accepted.
3. When We Accept a Return or Replacement
- Wrong product delivered
- Product arrived damaged
- Product leaking
- Expired product
- Product seal broken on arrival
- Missing or wrong quantity
4. Return Conditions
To be returned, a product must be:
- Unused and unopened
- In its original packaging and condition
- Free from damage caused by the customer
For health and hygiene reasons, used or opened products, or products damaged by the customer, are not eligible for return or refund unless they arrived wrong, damaged, leaking or expired.
5. Change of Mind
If you change your mind, please use the free doorstep return before paying. Once you have accepted and paid for the parcel, we cannot accept returns for change of mind or personal preference.
6. Replacement
If we sent a wrong, damaged, leaking or expired product, a product with a broken seal, or the wrong quantity, we will replace it after verification.
7. Refund Method & Time
Approved refunds are sent by bKash or Nagad. Refunds are processed after our team has verified and approved the claim, and usually take 10–15 working days.
8. Return Delivery Charge
Returned to the rider at your doorstep
Free — you pay nothing.
Our mistake
For a wrong, damaged, leaking or expired product, a broken seal or the wrong quantity, Skinmart BD pays the return delivery charge.
Customer’s reason after accepting the parcel
If a return falls outside this policy and is made for a personal reason after the parcel was accepted, the customer pays the return delivery charge, and whether the return is accepted depends on this policy.
9. Order Cancellation
You can cancel free of charge before the parcel is booked with the courier. After booking, the order can no longer be cancelled, but you can still return it to the rider at your doorstep and pay nothing. If you need to cancel, please call 01793016247 as soon as possible.
10. Repeated Refusals
If an account repeatedly refuses parcels without a valid reason, we may ask for an advance payment of up to 50% on future orders.
11. Check Your Parcel at Delivery
We recommend checking your parcel in front of the rider, especially:
- The product is correct
- The quantity is correct
- The packaging is not damaged
- There is no leakage
- The seal is intact
If you see a problem, let us know straight away and keep clear photos or a video as proof.
12. Photo & Video Proof
When requesting a return or replacement, please provide your order number, an unboxing video and clear photos of the problem. This is an essential part of our verification process.
Contact us within 12 hours of delivery at 01793016247 or admin@skinmart.com.bd with your proof.
13. Product Authenticity
Skinmart BD is committed to supplying authentic, original products. You can check the packaging and product condition when your parcel is delivered.
Important Note
Final approval of any return or refund depends on the product’s condition, the evidence provided and our verification process. Skinmart BD may update this Refund & Returns Policy when needed. See also our full Return & Refund Policy.