Frequently Asked Questions

Yes. We deliver to all 64 districts of Bangladesh with Cash on Delivery.

The delivery charge is ৳50 inside Dhaka, ৳80 for Dhaka sub areas and ৳100 outside Dhaka.

Delivery usually takes 1–2 working days inside Dhaka and 2–5 working days outside Dhaka. It may take an extra day or two during holidays or bad weather.

You can track your order on our Order Tracking page, or call 01793016247 for an update.

Add the products you want to your cart, go to checkout, and enter your name, phone number and delivery address. You can also order by calling 01793016247.

We accept Cash on Delivery across Bangladesh. You pay the delivery rider when you receive your parcel, with no advance payment needed.

Yes. Our team will call or SMS you to confirm your order before it is dispatched, so please keep your phone on.

Yes, you can cancel free of charge before the order is handed to the courier. Please call 01793016247 as soon as possible. Once the order is with the courier, you can still refuse it at your doorstep and pay nothing.

We are committed to selling authentic products and source them from reliable suppliers. If you ever have a concern about a product, contact us at 01793016247 or admin@skinmart.com.bd.

Each product page lists the ingredients, directions and suitable skin or hair types. If you are unsure, our support team can help you choose.

Yes. Apply a small amount on your inner arm or behind your ear and wait 24 hours. If you have sensitive skin, allergies or a skin condition, or are pregnant, consult a dermatologist before use.

Check the parcel in front of the delivery rider. If you don’t like it, return it to the rider on the spot and pay nothing, not even the delivery charge.

Contact us within 12 hours of delivery with your order number, an unboxing video and clear photos of the problem. We will arrange a replacement or refund. See our Return & Refund Policy.

For health and hygiene reasons, opened or used products cannot be returned unless they arrived wrong, damaged or expired.

Approved refunds are sent by bKash or Nagad within 10–15 days.