Privacy Policy

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  Order details: your name, phone number, delivery address, email address (optional) and the products you order.
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  Account details: if you create an account, your login details and order history.
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  Communications: messages you send us through the contact form, phone or email.
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  Technical data: IP address, browser and device type, pages visited and cookie data collected automatically when you browse.

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  To process, confirm and deliver your orders, including confirmation calls and SMS
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  To provide customer support and handle returns, exchanges and refunds
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  To send order and delivery updates
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  To improve our website, product range and service
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  To prevent fraud and keep our website secure

We will only send you promotional messages if you have agreed to receive them, and you can opt out at any time.

We never sell or rent your personal information. We share it only when necessary to serve you:

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  Courier partners: your name, phone number, address and the Cash on Delivery amount, so they can deliver your order.
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  Payment providers: your bKash or Nagad number when we send you a refund.
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  Service providers: companies that host and maintain our website, under confidentiality.
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  Legal authorities: when required by the laws of Bangladesh.

Cookies are small files stored on your device. We use them to keep items in your cart and wishlist, keep you logged in, remember your preferences and understand how our website is used so we can improve it. You can disable cookies in your browser settings, but some features, such as the cart, may not work properly.

We use reasonable technical and organisational measures to protect your information, including a secure (HTTPS) connection. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

We keep your information only for as long as needed to fulfil orders, handle returns and refunds, keep accounting records and meet our legal obligations.

You can ask us to access, correct or delete your personal information, or to stop sending you promotional messages. To make a request, contact us at admin@skinmart.com.bd or 01793016247.

Our website is not intended for children under 18. Minors should place orders only with the involvement of a parent or guardian.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.